Satisfaction Guarantee

At The Hart Centre, all of our psychologists and counsellors are highly experienced and specifically trained in relationship and marriage counselling.

Our highest priority is helping couples find their way back to happiness again. We understand that choosing the right therapist for you can seem tricky. That’s why we’re proud to offer our risk free, satisfaction guarantee.

Research has shown time and time again that one of the most important ingredients in how successful your therapy will be, and the progress you will make, is how comfortable you feel with your therapist.

• Are they experienced in the area that you need help with the most?
• Do you feel they empathise, understand and care about you?
• Do they make you feel safe and not judged?
• Are they able to give you insight into what’s happening in your world and relationship?
• Do they help you progress at a pace that is comfortable for you?
• Do they give you hope that life will be better for you?
• Do they help you with strategies that fit you personally and as a couple?
• Are they invested in your progress and celebrate your wins with you?
• Are they in a handy location, and do they offer session times that suit you?

We care deeply and are committed to your progress, and therefore we are proud to offer our guarantee.

How it works:

Step 1: Take a moment to look over our website.

We have specifically designed our website and therapist profiles to make it easy for you to look through the different types of therapy we offer, and the Hart therapists on board.

Each therapist profile gives you important information on who they are as a therapist, their specific experience and strengths, and insight into who they are as people.

Take note of any therapists you have a preference for, to include in the matching process.

Step 2: Be personally matched with one of our Hart Certified therapists.

Call our office on 1300 830 552 or fill out the form online  to be matched. We ask a series of questions to determine your area of greatest concern, personal preferences, location, session times and rebate options, to find the best match for you.

Our customer support team are trained to determine which of our therapists are best suited to your specific needs.

Our team will match you with 1 – 3 therapists, based on your unique circumstances, and provide availability, fee and rebate information. You will also be able to book over the phone, if you’d like.

This call is obligation free, and there will be no pressure to book a session.

Step 3: If after your first session you don’t feel the therapist is the right fit, we will re-match you and provide a complimentary next session.

We are confident that our hand-picked therapists will work for you, as feedback from our clients indicates a 93% satisfaction rate for over 80,000 clients (and counting).

However, if after the first session you don’t feel that your therapist is a ‘good fit’ for you, we will happily re-match you with another one of our therapists.

We will also provide you with a full-length 50 minute complimentary session with the new therapist, at our expense.

This means you can relax, as you won’t be out of pocket while finding the right therapist for you.